Easy Steps for a Vivint Doorbell Reset: Your Helpful Guide

Welcome to our helpful guide on how to reset your Vivint doorbell with ease. If you are experiencing issues with your doorbell, it may be time for a reset. Resetting your Vivint doorbell can help resolve unresponsiveness, connection issues, and firmware updates. Our step-by-step guide will walk you through the process of resetting your Vivint doorbell, so you can get back to enjoying its features without any hassle.

Understanding the Vivint Doorbell

If you’re a Vivint security system user, you’re probably familiar with the Vivint doorbell. This nifty device acts as a video doorbell, providing you with real-time video feeds from your front door. It also has two-way audio, enabling you to speak to visitors at your doorstep directly from your smartphone or tablet.

In addition to the standard doorbell features, the Vivint doorbell is also equipped with advanced motion detection sensors, which can send notifications to your mobile device when motion is detected in the camera’s field of view. The device also has night vision capabilities, allowing you to monitor your front door even in low-light conditions.

Common Issues

While the Vivint doorbell is a reliable and robust device, there may be instances where you’ll encounter some issues. For example, you may experience connection issues, or the device may become unresponsive from time to time. If you’re experiencing such issues, it may be time to consider resetting your Vivint doorbell.

Resetting your Vivint doorbell can help to resolve a wide range of issues and ensure that your device is working optimally. In the next section, we’ll explore some of the reasons why you might consider resetting your Vivint doorbell.

Reasons for Resetting a Vivint Doorbell

There are various reasons why you may need to reset your Vivint doorbell. The most common reasons include:

  • The doorbell is unresponsive and not functioning properly
  • The doorbell has connection issues, such as difficulty connecting to Wi-Fi or receiving notifications
  • Firmware updates require a reset to ensure optimal performance
  • There has been a change in your network settings or router, which may require a reset for the doorbell to reconnect

Regardless of the reason, performing a reset can help resolve issues and ensure your Vivint doorbell is functioning properly.

Preparing for a Vivint Doorbell Reset

Before initiating the Vivint doorbell reset, it is important to take a few necessary precautions and preparations to ensure the process goes smoothly. Follow these easy steps to prepare:

  1. Check your internet connection: Make sure your internet connection is stable and working properly. A weak or inconsistent connection can cause the reset to fail.
  2. Gather required equipment: You will need a paperclip or a small tool to press the reset button, and a smartphone or tablet to access the Vivint app.
  3. Clear the area around your doorbell: Remove any obstructions or debris around the doorbell as they may interfere with the reset process or cause damage to the device.
  4. Read the instructions: Familiarize yourself with the Vivint doorbell reset process and be sure to follow the instructions carefully to avoid any issues.

By following these simple steps, you can ensure that the Vivint doorbell reset process goes smoothly and without any problems.

Step-by-Step Guide to Resetting a Vivint Doorbell

If you are experiencing issues with your Vivint doorbell and need to perform a reset, follow these easy steps:

  1. Access the reset button. Locate the reset button on the back of your doorbell, located above the screwdriver slot. Use a paperclip or another small object to press and hold the button.
  2. Perform a factory reset. While holding down the reset button, wait until you see the LED light turn solid. Release the button and wait for the LED light to start flashing. This indicates that the factory reset process has begun, which can take up to a minute to complete.
  3. Wait for the doorbell to reboot. After the reset process has completed, your doorbell will reboot on its own. This can take up to five minutes to complete.

If your doorbell is still experiencing issues after performing these steps, try troubleshooting with our helpful tips in the next section.

Troubleshooting Tips for a Successful Reset

If you encounter any issues during the reset process, here are a few troubleshooting tips:

  • Check your internet connection. Make sure your doorbell is connected to a stable internet connection before attempting the reset process.
  • Ensure your doorbell is powered on. Make sure your doorbell has sufficient power before attempting to reset it. If the battery level is low, charge your doorbell before proceeding.
  • Contact customer support. If you are still having issues after attempting the reset and troubleshooting steps, contact our customer support team for further assistance.

Troubleshooting Tips for a Successful Vivint Doorbell Reset

If you encounter any issues during the Vivint doorbell reset process, don’t panic. With some troubleshooting tips, you can easily solve common problems and complete the reset successfully. Here are some tips to follow:

1. Check Your Internet Connection

A stable internet connection is vital for a successful reset. Ensure your Wi-Fi network is working correctly and that your device is connected to it. If possible, try resetting your router and modem to see if that resolves connectivity issues.

2. Verify Your Power Supply

A weak or malfunctioning power supply can also cause problems. Ensure your doorbell has a reliable power supply and that the wiring is correctly connected. If you suspect a power issue, contact a professional technician to assist you.

3. Reset Multiple Times

If your doorbell does not reset correctly after the first attempt, try resetting it a few more times. Sometimes, multiple resets are necessary to clear any glitches or bugs that may be affecting the device.

4. Ensure the Firmware Is Up-to-Date

Outdated firmware can cause several issues with your doorbell. Ensure the latest firmware is installed on your device before performing a reset. If you’re unsure how to update your firmware, consult the user manual or contact Vivint customer service for assistance.

5. Contact Vivint Customer Service

If you have followed all troubleshooting tips and still can’t reset your doorbell, don’t hesitate to contact Vivint customer service for further assistance. A trained technician will be able to help you diagnose the problem and suggest additional solutions to ensure a successful reset.

Testing Your Reset Vivint Doorbell

After successfully resetting your Vivint doorbell, it’s important to test it to ensure it is working properly. Here are some steps to follow:

  1. Audio Test: Press the doorbell button and speak into your phone or device’s microphone. Check if you can hear your voice through the doorbell’s speaker. If there is no sound or if the audio is distorted, try resetting the doorbell again.
  2. Video Test: Open the Vivint app and check if the doorbell’s live video feed is working. If it’s blank or shows an error message, check your Wi-Fi connection or try resetting the doorbell again.
  3. Motion Detection Test: Walk in front of the doorbell and see if it detects your movement and sends an alert to your device. If it doesn’t, check the motion detection settings in the Vivint app or try resetting the doorbell again.

Remember to test your doorbell regularly to ensure it continues to work properly and provide you with peace of mind.

Online Tutorials

Vivint provides a variety of online tutorials on their website, covering a wide range of topics related to their products and services. These tutorials are a great resource for troubleshooting common issues, learning about new features, and gaining a better understanding of your Vivint doorbell. You can access these tutorials on the Vivint website under the “Support” section.


Contacting Customer Service

If you are unable to find the answers you need through online tutorials or FAQs, you can reach out to Vivint customer service for additional support. They offer support via phone, email, and live chat, so you can choose the method that works best for you. To access customer support, visit the Vivint website and click on the “Contact” page.



Q: Can I reset my Vivint doorbell without professional help?

A: Yes, resetting your Vivint doorbell can be done easily without professional assistance. This guide will provide you with step-by-step instructions to help you through the process.

Q: How often should I reset my Vivint doorbell?

A: It is recommended to reset your Vivint doorbell when you encounter any issues, such as unresponsiveness or connection problems. Regular resets are not necessary unless specifically advised by Vivint support.

Q: Will resetting my Vivint doorbell delete my settings?

A: Yes, performing a factory reset will erase all your current settings. After the reset, you will need to set up your doorbell again from scratch.

Q: What equipment do I need to reset my Vivint doorbell?

A: To reset your Vivint doorbell, you will need a stable internet connection, a compatible smartphone or computer, and access to the reset button on the doorbell itself.

Q: How long does it take to reset a Vivint doorbell?

A: The actual reset process for a Vivint doorbell takes only a few minutes. However, the time it takes to complete the entire resetting process, including troubleshooting and testing, may vary depending on individual circumstances.

Q: Can I reset my Vivint doorbell remotely?

A: No, the reset process for a Vivint doorbell must be done physically at the location of the doorbell itself. Remote resets are not possible.

Q: What should I do if I encounter difficulties during the reset process?

A: If you experience any difficulties while resetting your Vivint doorbell, refer to the troubleshooting tips provided in this guide. If further assistance is needed, you can contact Vivint customer service for support.

Q: How can I test if my reset Vivint doorbell is working properly?

A: After resetting your Vivint doorbell, you can test its functionality by checking the audio, video, and motion detection features. This guide will provide you with step-by-step instructions on how to perform these tests.

Q: Why is it important to perform a Vivint doorbell reset?

A: Performing a Vivint doorbell reset can help resolve various issues, such as unresponsiveness or connection problems. It is essential to ensure that your doorbell is functioning properly for home security and convenience.